Frequently Asked Questions
We librarians get lots of questions on a variety of topics–usually about how to do something or where to go for help. Not all of this is strictly library-based, but hey, when you gotta know, you gotta know!
To make it easier, we’ve divided up our FAQ by the type of questions asked: Technology Issues, Where Do I Go For…?, and Library Services.
How do I log in to the computers on campus?
For most people, your username is your first initial and last name; people with common names may have to add their middle initial, too. So while Jane Polyphemus would be jpolyphemus, Jane (Rebecca) Smith might be jsmith or jrsmith. Your first password will be two zeros, followed by the last 4 numbers in your student ID number.
Oops! I’ve forgotten my password to get onto the computers. What do I do?
IT or library staff members can reset your password.
How do I get to my campus email?
Go to www.ancilla.edu. Go to Current Students, and click on Ancilla Email & Online Learning. In the box, type in your username (first initial, last name) followed by @ancilla.edu: Example: Jane Polyphemus = email@example.com. Use your password for logging onto the computer system.
How do I get to my campus email at home/off campus/through wi-fi?
Do the same as above. Some people may have to adjust security settings; if you are having problems, please contact the Ancilla IT department.
What is my/my instructor’s campus email address?
Ancilla emails are set up to usually be first name.last firstname.lastname@example.org.
Example: Jane Polyphemus = email@example.com
Like usernames, emails may have to use a middle initial.
What is an H drive, and why do I have it? How do I use it?
An H drive is set up to allow you to save documents, assignments, etc. to a place tied to your username, not the individual computers. Unlike My Documents, the H drive follows you around campus; it doesn’t matter what campus computer you’re logged onto, you’ll have access to your H drive. My Documents is computer specific and will be deleted every night. Saving to the H drive is a safer way to save documents. Library staff recommends, however, that you also make copies onto a flash drive as well, in case something happens to your H drive or if you need to take unfinished work home with you. The H drive is accessible only on campus computers.
NOTE: On Windows 7, H drives become Z drives. Rule of thumb: Whatever the letter, your username will be there!
How do I get to my online or web assisted class? How do I log on to my online or web assisted class?
Go to www.ancilla.edu. Go to Current Students, click on Ancilla Email & Online Learning. Click on Online Courses (in box to left) or the “Log into the Ancilla LearningHouse site here” link. Type in your Moodle username and password, and click on the link to your class. Your username is your email address (first name.last firstname.lastname@example.org). If this is the first time you’ve ever logged in, your password is your birthday (mmddyyyy).
Oops! I’ve forgotten my password for Moodle. How do I reset my Moodle password?
If you forget your Moodle password, click on the “Lost password?” button. Type in either your username or email address–not both! This sends an email to the email address Moodle has on file for you. The email will instruct you to click on a link, which will trigger a second email with a temporary password. Copy and paste the temp password; you may be prompted to reset your password afterwards.
I’ve lost my flash drive/my flash drive crashed! What do I do?
When a flash drive is brought to the library desk (also lost and found), library staff check for documents with student, faculty, or staff names on them. We then send an email to the person to let them know that their flash drive is in the library’s lost and found. You can pick up lost flash drives (and other items) at the library desk. Remember, though, that not all flash drives are turned in to the library’s lost and found. For that reason (and also because flash drives have been known to fail suddenly), the library staff strongly suggests that you save your important files not only on your flash drive, but on your H drive or personal computer or laptop as well, so you’ll always have a copy. If you need a temporary flash drive due to loss or failure, the library can loan you a flash drive for two days, giving you a chance to find or replace your old one.
…a student ID?
Center for Student Achievement.
…help with a FAFSA?
Financial Aid Office.
…information about being a student worker?
Financial Aid Office.
Center for Student Achievement, Math Lab (Room 201), or Writing Lab (in Library Computer Lab).
…help finding books, articles, or other research?
…lost and found?
Center for Student Achievement.
…to borrow a pair of earbuds, a microphone/headphone set for recording, and/or a flash drive?
What are the library’s hours?
Our current fall-spring semester hours: Monday – Thursday 8 AM - 9 PM ; Friday 8 AM – 4 PM ; Saturday 10 AM – 2 PM
Our current summer semester hours: Monday – Thursday 8 AM – 8 PM; Friday 8 AM – 4:30 PM; no weekend hours
How do I find books, DVDs, and other things the library owns?
Use Ancilla’s WorldCat Local.
How do I find eBooks?
How do I find magazine, newspaper, or journal articles?
But I need just peer-reviewed articles. What are they and how do I know when I’ve got one?
Peer-reviewed articles are written and approved by the people in that field of study before being published in a journal. You can actually limit your searches in EBSCO and Gale databases to get just peer-reviewed articles. Look for “peer-review” as a limiter in most databases.
How long can I check out library materials?
General collection books: 3 weeks
Textbooks: 4 hours
Reserves: varies (class instructor sets limits)
Reference books: no checkouts; library use only
Magazines and journals: 1 week
DVDs, CDs, VHS: 1 week
Earbuds, microphone headset: 4 hours
Flash drives: 2 days
Can I renew?
You may renew most materials, unless a hold has been placed on the item by another student, faculty, or staff member. Renewals can be done at the library desk or by logging in to your library account. To log in, go to Ancilla’s WorldCat Local and find “My Library Account” in the top right. Click on the “Sign in” link next to it. Use your library barcode number on the front of your student ID and your library password. If you haven’t set up your password, or if you have forgotten it, follow these instructions to set or reset your WorldCat Local password.
Where can I find out if the library has a copy of things I need for my class?
The library has Course Reserves, which provides a list of resources for various classes. These resources are specifically chosen by the instructors and may include books, DVDs, and other library resources, as well as internet resources. Internet resources will have live links provided in the Course Reserves list.
Course Reserves is set up as a list of classes; simply find your class and click on the available link to go to that class’s course listings. For nurses, links to several non-class specific resources have been provided on the course reserves page as well; look for General Nursing Resources and Nursing Test Prep Reserves links underneath the other course reserves listings.
I don’t know how to search databases and the library is closed. Is there a way I can learn this without a librarian to help?
We have an online tutorial called Searching Simplified. We also have several other tutorials available as well, including ones on how to find items on the library shelves, how to print double-sided on our printers to save paper and space, and how to get citations in the EBSCOhost and Gale databases.
What other help can you give me?
Library services include one-on-one help finding resources and citation assistance. You may schedule a time at the library desk or stop by. We do encourage students to reserve a time, as we prioritize those students over walk-ins.
We will answer what questions we can via phone or email, if you aren’t on campus. We can look up your library barcode number if you need it to log in to the off-campus resources. Email email@example.com or firstname.lastname@example.org for daytime help on Mondays-Fridays, or email@example.com for email assistance in the evenings on Monday-Thursdays and on Saturdays. Call 574-936-8898 ex. 323 during our open hours for phone assistance.
The library can also borrow some items from other libraries through a process known as inter-library loan. Books and magazine or journal articles are the easiest to get, and articles will often come as PDF files electronically. However, all inter-library loan requests can take some time to process, so it’s best to get your sources early. Some items, such as newly released books or CDs and DVDs, may be difficult to get, as many libraries don’t like to lend these items if they are checking out frequently to their own library patrons, so some requests may be declined by lending libraries.
The library is also home to the Writing Lab; for questions or advice concerning writing techniques, grammar and punctuation, citation help, and other assistance dealing with writing assignments, please see the Writing Lab staff.
And if you need a caffeine pick-me-up, or want to warm up from the cold winds and snow outside during the winter, we have a self-service tea, coffee, and cocoa bar; 65 cents buys you a cup of the beverage of your choice. Don’t know how to use our pod pot? Ask for help at the desk. Oh, and occasionally, the library will hold a poll to determine what new coffee flavors should be offered; feel free to vote for your preferences!